Shipping and Delivery Policy

Service Delivery Policy

Note: V4Peace Counselling provides digital/online counselling services. We do not ship physical products. This policy outlines how our online services are delivered.

1. Nature of Services

V4Peace offers the following digital services:

• Online video counselling sessions
• Phone counselling sessions
• Chat-based counselling support
• Digital resources and materials

2. Service Delivery Timeline

2.1 Appointment Confirmation

• Upon successful payment, you will receive instant booking confirmation via email
• Confirmation includes session details, date, time, and joining instructions
• Delivery time: Immediate (within 5 minutes of payment confirmation)

2.2 Session Access

• Session link or call details will be sent 24 hours before the scheduled appointment
• Reminder notification sent 1 hour before the session
• Access to the session is available 10 minutes before the scheduled start time

2.3 Digital Resources

• Any supplementary materials will be shared via email during or after the session
• Resources are provided in digital format (PDF, links, etc.)
• Delivery within 24 hours of session completion

3. Service Availability

Our online counselling services are available:

• 24/7 booking system
• Sessions scheduled based on counselor availability
• Accessible from anywhere with internet connection
• Compatible with major devices (computer, tablet, smartphone)

4. Delivery Method

Services are delivered through:

• Video Sessions: Secure video conferencing platform (link sent via email)
• Phone Sessions: Direct call to your registered phone number
• Chat Sessions: Secure messaging platform access
• Email Communications: Sent to your registered email address

5. Technical Requirements

To receive our services, you need:

• Stable internet connection (for video/chat sessions)
• Working device (computer, tablet, or smartphone)
• Updated web browser or mobile app
• Email access for communications and materials

6. Delayed or Failed Service Delivery

6.1 Our Responsibility

If we are unable to deliver the service due to:

• Technical issues on our platform
• Counselor unavailability
• System errors

We will provide a full refund or reschedule at no additional cost.

6.2 Client Responsibility

If service cannot be delivered due to:

• Your technical issues (internet, device problems)
• Incorrect contact information provided
• Failure to join the session at scheduled time

Standard cancellation and refund policies apply.

7. Confirmation and Notifications

You will receive notifications via:

• Email confirmations for all bookings
• Reminder emails 24 hours before session
• SMS notifications (if phone number provided)
• Session links and access details

8. Geographic Availability

Our online services are available:

• Globally - accessible from any country
• Time zones: Sessions scheduled according to your local time
• Language: Primary counselling in English and regional languages

9. Session Duration

Standard session delivery:

• Sessions are delivered for the booked time duration
• Typical session: 30 minutes to 1 hour (as per booking)
• Counselor will join on time and stay for the full duration
• Extended sessions may be available upon request

10. Contact for Delivery Issues

If you experience any issues receiving our services or accessing your session:

• Email: v4peacecounselling@gmail.com
• Phone: +91 98468 86752
• Response Time: Within 2-4 hours during business hours

11. Post-Session Delivery

After your session:

• Session notes (if applicable) provided within 24 hours
• Recommended resources sent via email
• Follow-up appointment options shared
• Feedback form for service improvement

Since V4Peace Counselling provides only digital/online services, there is no physical shipping involved. All services are delivered electronically at the scheduled time.

For any questions regarding service delivery, please contact us at v4peacecounselling@gmail.com