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Refund and Cancellation Policy

Last Updated: November 4, 2025

1. Cancellation Policy

1.1 Client-Initiated Cancellations

We understand that circumstances may require you to cancel or reschedule your appointment. The following rules apply:

  • 24+ Hours Notice: Full refund or free rescheduling if cancelled at least 24 hours before the scheduled session
  • 12-24 Hours Notice: 50% refund or rescheduling with a $10 fee
  • Less than 12 Hours: No refund, but rescheduling may be permitted at counselor's discretion with applicable fees
  • No-Show: No refund or rescheduling available

1.2 Counselor-Initiated Cancellations

If a counselor needs to cancel your session due to unforeseen circumstances:

  • You will receive a full refund within 5-7 business days
  • Or you may reschedule at no additional cost
  • We will notify you as soon as possible via email or phone

2. Refund Policy

2.1 Eligible for Refund

Refunds are provided in the following situations:

  • Cancellation made at least 24 hours before the scheduled session
  • Technical issues on our end that prevent the session from taking place
  • Counselor unavailability due to emergency or unforeseen circumstances
  • Service not delivered as described
  • Payment errors or duplicate charges

2.2 Not Eligible for Refund

Refunds will not be provided in the following cases:

  • No-show or late cancellations (less than 24 hours notice)
  • Client's technical issues (internet connection, device problems)
  • Dissatisfaction with counseling outcomes (as results vary by individual)
  • After the session has been completed
  • Change of mind after session confirmation

2.3 Refund Processing

Approved refunds will be processed as follows:

  • Refund requests will be reviewed within 2-3 business days
  • Approved refunds will be credited to the original payment method
  • Processing time: 5-7 business days for credit/debit cards, 7-10 business days for net banking
  • You will receive an email confirmation once the refund is processed

3. Rescheduling Policy

You may reschedule your session:

  • Free Rescheduling: Available if requested at least 24 hours before the scheduled session
  • One-Time Rescheduling: First reschedule is free; subsequent reschedules may incur a fee
  • Subject to Availability: Rescheduling depends on counselor availability
  • How to Reschedule: Contact us via email at v4peacecounselling@gmail.com or call +91 98468 86752

4. Payment Failures

If your payment fails or is declined:

  • Your appointment will not be confirmed until successful payment
  • You can retry payment or choose a different payment method
  • No charges will be applied for failed transactions
  • Contact our support team if you experience payment issues

5. Partial Refunds

Partial refunds may be issued in cases of:

  • Session interrupted due to technical issues (prorated based on time completed)
  • Service quality issues verified by our team
  • Counselor lateness or early termination of session

6. How to Request a Refund or Cancellation

To request a refund or cancel your appointment:

  1. Email us at v4peacecounselling@gmail.com with your booking details
  2. Include your name, appointment date/time, and reason for cancellation
  3. You will receive a confirmation email within 24-48 hours
  4. Refunds (if applicable) will be processed within 5-7 business days

7. Emergency Situations

In case of genuine emergencies (medical, family, etc.), please contact us immediately. We will work with you to reschedule or provide a refund on a case-by-case basis.

8. Package and Multi-Session Bookings

If you have purchased a package or multiple sessions:

  • Refunds are calculated based on unused sessions
  • Package discounts may not apply to partial refunds
  • Cancellation terms apply individually to each session

9. Dispute Resolution

If you have concerns about a refund or cancellation decision:

  • Contact our customer support team within 7 days
  • We will review your case and respond within 3-5 business days
  • Decisions will be made fairly based on our policy and your circumstances

10. Contact Information

For questions or requests related to refunds and cancellations:

  • Email: v4peacecounselling@gmail.com
  • Phone: +91 98468 86752
  • Website: v4peace.com

By booking a session with V4Peace Counselling, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.